I want to report a bug or glitch

Found something that isn't working as it should? We'd love to know about it!

When you report a bug, include as much information as you can. The more details you share, the easier it is for us to investigate.

Help us reproduce the bug

What happened? Describe the issue as clearly as you can.
Which feature is affected? (For example: Movies, ArtBooks, Chat, or Chatrooms.)
When did it first happen? If you don't remember the exact date, "last week" or "last month" is perfectly fine.
Who is affected? Does it only happen on one account or all your accounts? Have you heard of other players experiencing the same issue?
Where does it happen? Let us know if you're playing on PC or the app. If you're using the app, tell us:
- iOS or Android
- Your device brand and model
- Your operating system version (if you know it)

Before you report it

If you haven't already, it can help to try these quick fixes:

Log in using a different browser (PC only).
Clear your browser's cache and cookies.
Try a different internet connection (Wi-Fi or mobile data).
Reinstall the game.
Update the game to the latest version.
Update your device.

If you've already tried any of these, let us know in your report.

Add a screenshot or video

If you can, attach a screenshot or screen recording of the issue. It can make a huge difference when we're trying to figure out what's going on. 🙌

How to report it

Send your report using the Support widget in the bottom-right corner of this page.

If our technical team needs to investigate your account further, we may ask for a few extra details—such as proof that you own the account or permission to log in for testing. We'll only ask for this if it's needed.