What does Lock 42 mean?

Seeing Lock 42 when you try to log in?

This means the account has been suspended because:

• A purchase was reported as unauthorized.
• A payment was refunded or charged back.

Under our Terms and Conditions, accounts connected to refunded purchases may be permanently suspended. In some cases, we may review whether the account can be reopened, but reactivation isn’t guaranteed.

If you believe the suspension is a mistake or need help understanding what happened, contact Support through the chat in the lower-right corner of the Help Center.