Why is my product missing?

Bought something and it hasn't shown up yet? Here's what might be going on. ✨

It may take a few days for a purchased product to show up on your BlockStarPlanet account, it all depends on your service provider.


Your payment may take several days to complete. Haven't received your product within 2 days of completing the transaction? Contact our Support team to get more information.


If you haven't received your product yet, contact Boku support directly. They'll confirm the transaction with us, and your product will be transferred within 24 hours.


Used another payment method (Apple, Google, or other)?

Please contact our Support team directly. Include the following information so we can help you faster:

  • The name of the BlockStarPlanet account you made the purchase for
  • The transaction number you received at the end of the purchase attempt, if applicable
  • A screenshot or copy of the receipt (or other proof of purchase)
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