Why is my product missing?


Most purchases appear on your account within a few minutes, but some can take up to 2 days to arrive.

Make sure you are logged into the MovieStarPlanet account used for the purchase. If your product is still missing after 2 days, contact us through the chat widget in the lower-right corner of the Help Center.

What should I include?

To help us investigate your purchase, please send us:

  • Your MovieStarPlanet username.
  • Your purchase receipt.
  • Your transaction or order number, if available.

We cannot investigate a missing purchase without proof of purchase.

Where can I find my receipt?

Apple App Store

Sign in to your Apple account and find the purchase in your order history.

Google Play

Sign in to your Google account and find the purchase in your Google Play order history.

PayPal

Sign in to your PayPal account and find the transaction.

Credit card

Send us the receipt and the last four digits of the card used.

Amazon or Kindle

Sign in to your Amazon account and find the purchase in your orders.

Boku or mobile payment

Sign in to Boku to find your order number. Please contact Boku Support first if the payment needs to be verified.

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