Why was my account locked or banned?

Getting reported doesn’t automatically get you banned.

Before taking action, our moderators review what happened. This may include chat messages, private messages, activity in chatrooms, and content you’ve shared.

Why was my account locked?

Accounts may be locked when a player breaks the Community Rules. This can include:

• Bullying or targeted harassment.
• Slurs or intentionally offensive language.
• Trolling or disruptive behaviour.
• Sharing or asking for personal information.
• Other serious or repeated rule violations.

Using the report button to threaten or intimidate another player is also against the rules.

Can I appeal a ban?

Yes. Appeals are reviewed individually, but we can’t guarantee that your account will be reopened.

When contacting Support, include:

• Your username.
• A receipt from your most recent VIP or Top-Up purchase.
• Confirmation that you’ve read and understood the Community Rules.
• Any relevant information you think we should consider.

We’ll let you know once the review is complete.

If your appeal is accepted, you’ll receive confirmation that you can log in again. If it’s rejected, the account will remain locked. Repeatedly sending the same appeal won’t change the decision.