How do I restore access to my account?

Can’t get back into your account? Start with the option that matches your situation.

I know my username and can access my email

You can reset your password yourself:

1. Go to the MovieStarPlanet 2 login screen.
2. Select Forgot your password?
3. Enter your username and email address, then select Submit.
4. Open the email we send you and follow the link.
5. Create a new password that you haven’t used before.

I forgot my username

Try checking:

• Older MovieStarPlanet 2 emails. These may include your username.
• Your parent or guardian’s Parental Account, if you have one. They may be able to find your username in the Parental Control Center.
• Receipts for VIP or Top-Up purchases. Your username may appear on the receipt.
• A device you previously used to play. Your username may still appear on the login screen unless the device has been reset or replaced.

I can’t access the email connected to my account

Our Support team may still be able to help, but we’ll need enough information to confirm that the account belongs to you.

Contact us through the chat in the lower-right corner of the Help Center and include:

• Your username.
• The domain your account belongs to.
• Proof of a VIP, Top-Up, or Diamond Pack purchase, if available. A recent receipt is usually the most helpful. We cannot help with restoring an account that doesn't have a purchase on it.

Account restoration is reviewed case by case. We may not be able to restore the account if we can’t confirm ownership.

I think someone accessed my account

Once you’re back in, change your password and review How do I keep my account safe?

If you know which player was involved, you can also report them for our moderators to review. See How do I report a player?